1. Introduction

Phixed Group Ltd ("we", "us", "our") operates the Phixed app and website (the "Service"). This Privacy Policy explains how we collect, use, store and protect your personal data when you use Phixed.

We are the "controller" of your personal data for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered address is:

Phixed Group Ltd, Unit 14 Rockhaven Business Centre, Gravenchon Way, Street, Somerset BA16 0HW, United Kingdom.

If you have any questions about this policy or your personal data, please contact us at info@getphixed.co.uk.

2. The Data We Collect

We collect the following categories of personal data:

Account and contact information: your name, email address, postal address and phone number.

Job listings and photos: photographs and descriptions you upload when posting a job on the platform.

Tradesperson verification documents: proof of Public Liability Insurance, and any trade certifications or qualifications you choose to upload.

Payment information: payment details are processed by our payment provider, Stripe. We do not store full card details on our systems.

Communications data: messages, calls or texts sent through or about the Service, including via Twilio.

Technical and usage data: device information, IP address, app version, crash reports and analytics about how you use the Service, collected through Google Analytics and Firebase.

3. How We Use Your Data

We use your personal data to:

Provide, operate and maintain the Service, including matching customers with tradespeople.

Verify the identity, qualifications and insurance status of tradespeople on the platform.

Process payments and prevent fraud.

Send service-related communications, such as job updates, booking confirmations and account notifications.

Respond to customer support enquiries.

Improve the Service through analytics and bug reporting.

Comply with our legal obligations.

4. Our Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract: to provide the Service you have signed up for.

Legitimate interests: to operate, secure and improve the Service, and to verify tradespeople for the safety of our users.

Legal obligation: to comply with laws that apply to us.

Consent: for marketing communications, where required. You can withdraw consent at any time.

5. Who We Share Your Data With

We share your data with the following categories of third parties, only to the extent necessary:

Other users of the platform: limited information (such as your name, job details and photos) is shared with tradespeople or customers as needed to deliver the Service.

Service providers we use to run the Service: Amazon Web Services (cloud hosting), Google Firebase (app infrastructure), Google Analytics (analytics), Stripe (payments), Twilio (calls and messaging) and SendGrid (email delivery).

Professional advisers: such as lawyers, accountants and auditors, where necessary.

Authorities: where required by law, court order or to protect our rights or the safety of others.

We do not sell your personal data to third parties.

6. International Transfers

Some of our service providers (such as those listed above) may process data outside the UK, including in the United States. Where this happens, we rely on appropriate safeguards such as the UK International Data Transfer Agreement, the EU Standard Contractual Clauses with the UK Addendum, or transfers to jurisdictions covered by an adequacy decision.

7. How Long We Keep Your Data

We keep your personal data only for as long as is necessary for the purposes set out in this policy, including to meet legal, accounting or reporting requirements. When we no longer need your data, we will securely delete or anonymise it.

Verification documents (such as insurance certificates) are kept for as long as you are an active tradesperson on the platform, plus a reasonable period afterwards for our records.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request deletion of your data (the "right to be forgotten"), subject to certain legal exceptions.

Restrict or object to our processing of your data.

Request a copy of your data in a portable format.

Withdraw consent where we rely on it.

To exercise any of these rights, contact us at info@getphixed.co.uk. We will respond within one month.

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Security

We use appropriate technical and organisational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

10. Children

The Service is not intended for anyone under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us so we can remove it.

11. Cookies and Similar Technologies

We use cookies and similar technologies on our website to operate the Service, remember your preferences and analyse usage. You can manage your cookie preferences through your browser settings or any cookie banner shown on our site.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and update the "Last updated" date above. Where changes are significant, we will notify you directly.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Phixed Group Ltd

Unit 14 Rockhaven Business Centre, Gravenchon Way, Street, Somerset BA16 0HW, United Kingdom

Email: info@getphixed.co.uk

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